Selected Artifacts
Here is a selection of some of the ways I’ve communicated my findings to stakeholders. There are three projects detailed here: Project Animal House; Research Repository; and General Assembly UX Course Final Project (GigKit). For more work, or for a walk-through, send me an email. All work is confidential; please do not duplicate or share.
Project Animal House
When I officially joined the UX Design team at Foundation Medicine, I shadowed and mapped nearly every process, from test ordering and specimen procurement to the delivery of the test to oncologists. Using techniques from journey mapping and Lean notation, I was able to show a lot of information to disparate stakeholders in one place, then present options for improvement. The term “Animal House” became a meme among tech and leadership at Foundation where, later in my tenure, people would say, “We need another Animal House” in an effort to re-review our processes.
This is one of the smaller maps, in this case, showing the test ordering process. This map was more UX-specific; Lean notation, on a separate map, showed where users had to context-switch or had questions or delays.
Research Knowledge Repository
More recently, I was tasked to find an internal solution to a knowledge problem: how could we combine years of qualitative and quantitative research into a single source of searchable truth?
Using a combination of Personas and Jobs-to-be-Done, these are User Profiles. These were developed from interviews with members of Design Research and our Strategic Insights and Analysis group, both of which produce and consume research, as well as potential users in leadership, who would only consume it.
For potential developers, I used a combination of User Stories and UML to describe what should be built and the Definition of Done.
I wireframed our “North Star” Research Repository in Sketch, with lightweight prototyping in InVision.
Finally, I created a roadmap for the product strategy, from basic research consolidation to a system that would enable decision insights for our researchers and beyond.
General Assembly UX Design Course
To sharpen my skills and experience more of the Design side of UX, I enrolled in the User Experience Design course at General Assembly. My final project was early-stage work around a problem faced by local, independent musicians everywhere: booking a gig.
